Privacy Policy

Who we are

PremiumAV Private Limited, 804-A, Manjusha Building, 57 Nehru Place, New Delhi 110019, India. Contact: support@premiumav.in.

Data we collect

• Account: email, password hash, verification state, session data.
• Licensing: licence/key relationship, plan/status, seats, expiry.
• Device (when activated): hardware identifier (non-reversible where hashed), device name, OS, app version, last seen — to enforce seats. We do not collect document/file contents via the website.
• Activation logs: timestamp, IP, device linkage for abuse prevention.
• Download leads: name, email, phone, company, country, product, source/referrer/UTM where available, consent timestamp.
• Crash reports: only fields the product actually submits when enabled.
• Payments: Razorpay order/payment IDs, amount, currency, status, customer/order mapping. We do not store card numbers, CVV, UPI PINs or bank passwords.
• Communications: support emails you send us; transactional mail we send you.
• Cookies: essential session cookies for sign-in (Secure, HttpOnly, SameSite=Strict where applicable).
• Analytics: aggregated website usage via Google Analytics 4 (measurement ID configured on public pages). We do not enable Google Ads remarketing, personalized ads, or cross-site advertising signals in our default configuration.
• Country-level pricing: the server uses a shortened network prefix (IPv4 /24 or IPv6 /48), not the complete visitor IP, with a country-resolution provider so India can receive INR and other markets USD. The country result is cached for up to 24 hours; the checkout country field cannot set the charged amount.

Website analytics (Google Analytics 4)

Public marketing and customer pages may load Google Analytics 4 to understand traffic and checkout funnel steps (for example view item, begin checkout, and purchase after server-verified payment). Analytics events are configured to avoid sending email addresses, passwords, licence keys, card data, or payment secrets. Admin pages intentionally do not use the same public conversion tag so staff browsing does not distort public metrics.

Why we process data

To create and secure accounts, deliver licences/downloads, enforce seat limits, process payments via Razorpay, provide support, improve reliability (crash reports when enabled), and meet security/legal obligations.

Security telemetry

The website alone does not invent a “Protected” status. Device protection telemetry appears in your account only when an installed agent actually reports it.

Payments via Razorpay

Card and UPI credentials are collected by Razorpay’s hosted/SDK flows. PremiumAV stores gateway identifiers and fulfilment status only.

Retention

We aim to keep data only as long as needed for the purpose (see internal retention matrix). Commercial/order records may be retained longer for tax and dispute handling. Security audit logs are time-bounded.

Your rights

You may request access, correction, erasure (where applicable), consent withdrawal for optional processing, or raise a grievance. Use Account → Privacy / My Data or email support@premiumav.in with subject Privacy request. High-risk deletion requests are reviewed so licence/entitlement history is not destroyed blindly.

Processors

• Hosting provider (website/database)
• Razorpay (payments)
• Email delivery via our mail infrastructure (noreply@ / support@)
• Country-resolution providers (IPWho / ipapi.co), receiving only a shortened network prefix for market selection
• Google Analytics 4 on public pages, subject to the analytics controls described above

International processing

Primary operations are in India. Gateway/email providers may process data in other regions under their terms — we will update this notice if that changes materially.

Children

PremiumAV is not directed at children under 18. We do not knowingly create child accounts.

Security

We use HTTPS, hashed passwords, CSRF protections, role-based admin access, and webhook signature verification for payments. No method is perfect; report issues to support@premiumav.in.

Policy updates

We may update this notice; the “Last updated” date will change. Material changes affecting consent will be highlighted where practical.

Grievance contact

support@premiumav.in