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PremiumAV questions and answers

Find answers about Home and Enterprise pricing, downloads, activation, currency and support. Linked pages provide current installation and licence terms.

Plan selection

Use Pricing to compare licences or Buy to select users and years. Home presets and Enterprise per-user annual pricing use separate rules. The server chooses the regional market. A currency query parameter cannot override eligibility. Review the final amount before paying.

Downloads and activation

The official download page separates the edition installers. Confirm the publisher and follow supported setup steps. Downloading a file is not proof of paid activation or working protection. Check the application and My Account for verified update and licence status.

Safe support

Use the contact form, email support@premiumav.in or call +91-9311122789. WhatsApp uses +91-9811178988 as a separate channel. Keep passwords private. Support may need the version, exact error and a redacted screenshot; do not publish a complete licence key.

Product boundaries

Read delivery, refund and cancellation policies before buying. Rollback requires usable earlier backups within supported coverage. A feature name does not prove independent certification, perfect detection or server qualification. Ask for explicit evidence for specialist requirements.

Questions and answers

What is the Home starting price?

Home starts at USD 1 for one PC for one year in your region. Other PC and term selections have their own totals.

What is the Enterprise price?

Enterprise is USD 5 per user per year in your region.

Why might search say free beta?

Search engines can retain old snapshots. Use the current live pricing page for the paid offer.

Where is my verified licence?

Sign in to My Account to view verified order and licence information. A reference in a URL alone does not prove payment.

Can rollback recover files that were never backed up?

No. Recovery requires usable earlier copies. Keep a separate protected backup.

DPDP Act 2023 Data Protection & Privacy Disclosure · Data Fiduciary: PremiumAV Private Limited · Grievance Officer: sg@premiumav.in — View details

Notice and purpose (Sections 5 & 6). We collect the details you provide for your chosen service: name, email, country, calling code and phone; account password hash and optional company details; order, billing and licence information; business enquiry requirements; or support product, issue category, optional licence/order reference, problem description and voluntary attachment. These details support account creation, delivery, activation, billing, customer assistance and requested business follow-up. Support requests and business enquiries are retained in our private CRM for follow-up. Support notifications are queued to maya@maya123.com and support@premiumav.in. Do not include passwords, payment-card details, unrelated personal records or sensitive logs. We do not sell these details for third-party advertising.

Licence activation uses device hardware hash, licence key and seat count. Optional threat telemetry is strictly opt-in and contains SHA-256 hashes only; it does not upload personal files or documents. Network requests expose a source IP to the receiving server; a file hash does not guarantee anonymity. Security processing includes source IP and abuse-prevention records. Records are retained for the service, security, legal and statutory retention purposes described in our Privacy Policy.

Your choices and rights. Give free, specific, informed consent using the relevant form checkbox. Optional marketing and telemetry consent are separate. Subject to applicable commencement and rules, request access to a summary, correction, erasure, nomination and grievance redressal, withdraw consent, or complain to the Data Protection Board of India. Withdrawal may affect delivery of the requested service. Use My Account → Privacy or Data Principal requests. In the app, turn optional cloud reputation OFF in Settings → Privacy to withdraw telemetry consent. Clear Local Telemetry & Diagnostic ID erases local records, not server account, billing or licence records; request those separately, subject to statutory retention.

Data Protection / Grievance Officer: Sanjay Garg, PremiumAV Private Limited, 804-A, Manjusha Building, 57 Nehru Place, New Delhi – 110019, India. sg@premiumav.in. Responses follow applicable statutory timelines. The notified statutory commencement schedule applies. See the Privacy Policy for the full retention and rights process.

WhatsApp Support · +91-9811178988