Notice and purpose (Sections 5 & 6). We collect the details you provide for your chosen service: name, email, country, calling code and phone; account password hash and optional company details; order, billing and licence information; business enquiry requirements; or support product, issue category, optional licence/order reference, problem description and voluntary attachment. These details support account creation, delivery, activation, billing, customer assistance and requested business follow-up. Support requests and business enquiries are retained in our private CRM for follow-up. Support notifications are queued to maya@maya123.com and support@premiumav.in. Do not include passwords, payment-card details, unrelated personal records or sensitive logs. We do not sell these details for third-party advertising.
Licence activation uses device hardware hash, licence key and seat count. Optional threat telemetry is strictly opt-in and contains SHA-256 hashes only; it does not upload personal files or documents. Network requests expose a source IP to the receiving server; a file hash does not guarantee anonymity. Security processing includes source IP and abuse-prevention records. Records are retained for the service, security, legal and statutory retention purposes described in our Privacy Policy.
Your choices and rights. Give free, specific, informed consent using the relevant form checkbox. Optional marketing and telemetry consent are separate. Subject to applicable commencement and rules, request access to a summary, correction, erasure, nomination and grievance redressal, withdraw consent, or complain to the Data Protection Board of India. Withdrawal may affect delivery of the requested service. Use My Account → Privacy or Data Principal requests. In the app, turn optional cloud reputation OFF in Settings → Privacy to withdraw telemetry consent. Clear Local Telemetry & Diagnostic ID erases local records, not server account, billing or licence records; request those separately, subject to statutory retention.
Data Protection / Grievance Officer: Sanjay Garg, PremiumAV Private Limited, 804-A, Manjusha Building, 57 Nehru Place, New Delhi – 110019, India. sg@premiumav.in. Responses follow applicable statutory timelines. The notified statutory commencement schedule applies. See the Privacy Policy for the full retention and rights process.
